Customer Care Specialist
Compensation: Hourly rate
Pay: $18–$22 / hour, 20–25 hours per week
Description
Customer Care Specialist supports families after they place an order — keeping them informed about design approval, production, and installation.
You will be the calm, friendly voice that answers questions and solves problems quickly.
Responsibilities
- Answering customer calls, emails, and chat messages.
- Updating customers on order status, timelines, and delivery dates.
- Collecting design approvals, cemetery paperwork, and payments.
- Resolving issues together with the production and installation teams.
- Keeping order notes in CRM accurate and up to date.
Qualification & Experience
1+ year of customer support or call center experience.
Comfortable with CRM, email, and phone systems; quiet home workspace.
Spanish is a plus.
Soft Skills
Empathy, patience, clear written communication, and ownership of every request until it is solved.
Success in 90 days
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Day 30
Knowing our order process, policies, and support tools.
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Day 60
Handling incoming requests independently within response time targets.
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Day 90
Owning the full post-sale communication for your customer queue.