This Privacy Policy explains how Memoria Helvetia (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, order a memorial, or contact us. We treat every family’s information with the same care we put into every memorial.
Information we collect
We collect only the information we need to design, produce, deliver, and install your memorial and to communicate with you.
- Contact details: name, email address, phone number, and postal address.
- Order details: memorial design, inscriptions, photos you provide, cemetery name and plot information.
- Payment information: processed securely by our payment providers — we never store full card numbers.
- Technical data: IP address, browser type, and pages visited, collected through cookies.
How we use your information
We use your personal information to:
- Process and fulfil your order, including design proofs, production, and installation.
- Communicate with you about your order, delivery, and cemetery approvals.
- Respond to your questions and requests.
- Improve our website, products, and services.
- Comply with legal and accounting obligations.
We never sell your personal information and never use the names, dates, or inscriptions of your loved ones for marketing without your written consent.
Sharing your information
We share information only with partners who help us complete your order, and only as much as they need:
- Cemeteries and funeral homes — to obtain installation approvals.
- Delivery and installation partners — to deliver and set your memorial.
- Payment processors — to process payments securely.
- IT and hosting providers — to run our website and systems.
Cookies
Our website uses cookies to keep your cart and wishlist, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings, but some features may not work correctly.
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential | Cart, checkout, and security | Session |
| Preferences | Wishlist and language | 1 year |
| Analytics | Anonymous usage statistics | Up to 2 years |
Data retention
We keep order records for as long as required by tax and accounting laws, and design files for up to 10 years so that we can help you with future engravings or additions to the memorial. You may ask us to delete design files earlier at any time.
Your rights
Depending on where you live, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Object to or restrict certain processing.
- Withdraw consent to marketing emails at any time.
How to make a request
Email us at support@jewelrymemorial.com. We will reply within 30 days.
Contact us
If you have any questions about this Privacy Policy, please contact us by email at support@jewelrymemorial.com or by phone at +1 (555) 123-4567.